Frequently Asked Questions
Everything you need to know about our premium Dye-Sub PBT keycaps and accessories.
What makes Dye-Sub PBT keycaps better than standard ABS?
Dye-Sublimation PBT keycaps are highly durable and resistant to 'shining' over time. Unlike ABS, the legends are stained into the plastic, meaning they will never fade or wear off, and the material provides a premium textured feel.
How long does shipping take for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping usually takes 10-21 business days depending on the destination and local customs processing.
Will these keycaps fit my mechanical keyboard?
Our keycaps use the standard MX stem, making them compatible with Cherry MX, Gateron, Kailh, and Otemu switches. Please check the specific layout (ANSI or ISO) listed on the product page to ensure compatibility with your bottom row.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you find a manufacturing defect or missing key, please contact our support team immediately for a free replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Do you offer custom group buys or interest checks?
Yes, we frequently host community-driven group buys. You can follow our 'Interest Check' page to vote on upcoming colorways and legend designs before they go into production.